Refund & Returns Policy

Welcome to Rick Owens Shop. We want you to be satisfied with your order. If you need to return an item, please review the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Free from damage, stains, or alterations

  • Returned with original tags and packaging where applicable

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Final sale or clearance items

  • Personalized or customized items

  • Items that have been worn, washed, altered, or damaged after delivery

How to Request a Return

Before sending an item back, please contact our customer support team at support@rickowenshop.com.

Please include your order number and the reason for the return. We will provide the return instructions and any information needed to complete the process.

Do not send a return to an address without first contacting our support team.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

Approved refunds are issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or an approved defective item.

Exchanges

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery.

Provide your order details and clear photos of the item and packaging so we can review the issue and determine the appropriate solution.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item caused by us.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of items sent without tracking.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. Contact your bank, as processing times can vary.

  4. If the refund is still missing, contact us at support@rickowenshop.com.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Rick Owens Shop Customer Support
Email: support@rickowenshop.com

We will be happy to assist you with your return request.